AUCCE1: Administering Cisco Unified Contact Center Enterprise Part 1

AUCCE 1 is a five-day instructor led course intended for system engineers, and customers who will be involved in Day 2 support of a UCCE solution deployed in a CVP comprehensive environment.

This course gives the student an understanding of the requirements, resources, and tools needed to perform routine adds, moves, and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

The overall goal of this course is to build an effective administrator of the solution by exposing the technical requirements of the solution and utilizing the solution tools for effective operation. The student will be exposed to CCE (ICM) and VXML scripting in this course to ensure basic competence with the solution.

This course serves as a good stepping stone for the corresponding Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE 2) course.

This course is also a good companion course to the DUCCE course, which covers more detail on the installation/maintenance of the UCCE solution.