AUCCE1: Administering Cisco Unified Contact Center Enterprise Part 1
Short Description
Full Description
AUCCE 1 is a five-day instructor led course intended for system engineers, and customers who will be involved in Day 2 support of a UCCE solution deployed in a CVP comprehensive environment.
This course gives the student an understanding of the requirements, resources, and tools needed to perform routine adds, moves, and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.
The overall goal of this course is to build an effective administrator of the solution by exposing the technical requirements of the solution and utilizing the solution tools for effective operation. The student will be exposed to CCE (ICM) and VXML scripting in this course to ensure basic competence with the solution.
This course serves as a good stepping stone for the corresponding Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE 2) course.
This course is also a good companion course to the DUCCE course, which covers more detail on the installation/maintenance of the UCCE solution.
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Module 01: Cisco Unified Contact Center Enterprise Foundations
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Module 02: UCCE Configuration and Scripting
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Module 03: CCE Inbound Agent Considerations
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Module 04: Unified CCE IVR/VRU Functionality
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Module 05: Additional UCCE Considerations
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Module 06: External VXML Implementation
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Module 07: Cisco Unified Intelligence Center (CUIC) Reporting
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